IT Infrastructure Library

Our group was supposed to conduct the seminar before this one, but he contacted us the day before saying that he had the flu and could not make it. So there was an hour of lull time before the next seminar.

ITIL was the topic, i really did not get it at first, trying to take down notes whenever i heard something or thought that information was worth note taking. BUT there was a problem. Since the EM-TECH project was already due this day, i had the free time to re-jailbreak my iPod touch which for some reason did not get to back up calendar entries and NOTES. So i'm making this blog out of recollection because i take seminar notes on my iPod Touch. The seminar was actually ok, taking into account IT in general as a business, there were a couple of ideas that stuck to me and i could probably use in the future. But as the discussion progressed, the seminar became somewhat of a drag, there was too much information being transfered to us, it's not that the information was too techy, it was more business-ey. He talked too much, but he gave a good seminar regarding ITIL. I learned that ITIL is very important because it is like a high-tech-recording-problem-solving-customer-service, a virtual library of best practices. I was struck by the fact that this was made in the 1980's and ITIL is just in the 3.0 stage since 2007, it took a long time to upgrade it.